How does Western Union money transfer work?

When sending a money transfer from Germany, for example, the transfer is made electornically so that the Recepient in Serbia, or elsewhere in the world, can collect the money within just a few minutes. 

Can I send money abroad from Serbia?

Yes, the money can be sent via Western Union from the Post of Serbia, Sberbank and VTB Bank, as well as from the exchange offices from our network.

How long does it take to receive or send money?

Through Western Union, money can be sent or received in just a few minutes, depending on the location’s working hours and differences in time zones.

How can you be sure that the money will reach the right person?

Money transfer can only be collected by the person specified as the Receiver and that is the only person you should give money transfer information to. In addition, every transfer is given a unique Money Transfer Control Number (MTCN).

What type of document is to be provided in order to collect the funds?

A Receiver needs to present a valid ID document with a photo – an ID card, a passport or a refugee ID.

How can I find out whether a money transfer was sent to me via Western Union?

By calling our Customer Service Center at 011/333 4 999 and telling us the Money Transfer Control Number (MTCN), you can find out if there is any transfer in your name in our system.

What am I required to do to pick up the money sent to me via Western Union?

In addition to a valid ID document, you are required to provide the following transfer details: Money Transfer Control Number (MTCN), the Sender’s first and last name, the country of origin and the expected amount (+/- 10%).

Where in Serbia is Western Union service available?

Western Union service in Serbia is available at post offices, in Sberbank and VTB Bank as well as at the exchange offices belonging to our network. Find your nearest location on our map.

What is the maximum amount that can be sent / received?

Limit for sending money transfers is 700,000 RSD. Monthly limit for sending money is 1,200,000 RSD per sender. There are no restrictions for the amounts received from abroad.

How long after a payment has been made can I pick up the money?

In most cases, the money can be picked up within a few minutes after sending. If you do not pick up the transfer on the same day, it will remain in the system for the next 45 days. Money is not returned to Sender for 9 months after the date of sending, when it is returned to the Sender.

Who is to provide the Receiver with the Money Transfer Control Number (MTCN)?

After completing a transfer the Sender is given the Money Transfer Control Number which is to be communicated to the Receiver, since it is required for money collection.

Can a minor receive / send money?

Minors cannot either receive or send money.

Do you need to have an account with the Post of Serbia or a bank to send or receive money from abroad?

No, neither Sender nor Receiver are required to have an account with the Post of Serbia or a bank in order to use Western Union services.  Instead, every money transfer is recorded in the system under a unique Money Transfer Control Number (MTCN).

What am I required to do in order to send money abroad?

To send money, you need to provide the counter clerk in a post office, bank or at an exchange office with a valid ID document, and tell the clerk which country you want to send money to, the amount you are sending and the Receiver’s full name.

In which currency can money be sent from Serbia?

Money is sent in dinars (RSD) only, while the Receiver picks up the money in the currency available for payout at the destination country.

Who pays for the money transfer fee?

Money transfer fee is always paid by the Sender only.

Which details does the Receiver need to know to pick up the money?

To collect the money, the Receiver needs to know the Money Transfer Control Number (MTCN), the Sender’s full name, the expected amount and the country of origin (the country where the money was sent from).

How can I check whether the money sent has been paid out to the Receiver?

By calling our Customer Service Centre number 011/333 4 999 you can find out whether the transfer sent has been paid out to the Receiver in the destination country.

Can the Sender pick up the money he has sent?

In case a money transfer has not been paid out to the Receiver in the destination country, the Sender can request his money back. The Sender needs to go to the location where he sent the money from with his ID document and the Money Transfer Control Number (MTCN) and he will get the money back, without the fee charged for the transfer.

What do I do if I suspect fraud and am not sure whether or not to make a transfer?

If you have any doubts, dilemmas or questions, you can call our Customer Service Center at 011 / 333 4 999 and we'll help you with useful information and suggestions. Western Union advises clients not to send money to unknown persons or pay for goods or services on the Internet.


Contact form

Dobračina 60
11 000 Belgrade, Serbia
Customer Center
Phone:+381 11 333 4 999
Fax:+381 11 333 4 998
Working days and Saturdays:
07:00 - 20:00

On Sundays:
08:00 - 19:00