How to collect a money transfer
Please specify the country of origin, the name of the sender, the expected amount and the Money Transfer Control Number (MTCN).
Present your valid ID to the operator
The operator will check the transfer availability and will print out the receiving money form for you to sign it. Once you sign the form, the money will be paid out.

Receiving money from abroad


A money transfer sent to you through Western Union can be picked up at the nearest post office, Sberbank or VTB bank, at an exchange office or another retailer within Tenfore network. In order to receive a money transfer, no bank account is needed.
At post offices, money is paid out in dinars only, while in Sberbank and VTB bank you can pick up your money in euros. At exchange offices and other retailers you can opt between dinars and euros. In Sberbank the payout limit is EUR 6000. Money transfer fee is always paid by the Sender only.

How to collect a money transfer
Please specify the country of origin, the name of the sender, the expected amount and the Money Transfer Control Number (MTCN).
Present your valid ID to the operator
The operator will check the transfer availability and will print out the receiving money form for you to sign it. Once you sign the form, the money will be paid out.
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Contact

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Dobračina 60
11 000 Belgrade, Serbia
Customer Center
Phone:+381 11 333 4 999
Fax:+381 11 333 4 998
Working days and Saturdays:
07:00 - 20:00

On Sundays:
08:00 - 19:00